(feature photo courtesy of extraspace.com)

It was 2002 and I was barely out of college doing spreadsheet grunt work on Wall Street. The professional world was still very new to me and I was flooded with images of classic Manhattan affluence.

It was beautiful to me, as a young man looking to prove my worth to the world.

Around that time, Ralph Lauren ran an ad campaign for their summer line. The commercial would play on the overhead TV of my office but I never really paid attention to it.

One May evening, I was stuck with extra work and decided to stay in the office, get food delivered to me for dinner and would get car service home. Sometime during my dinner, the Ralph Lauren commercial played again and because the office was largely empty, I had the TV on at volume. It was a short commercial, in black and white, oozing with a lazy but seductive allure. But there was a new factor about it that burned itself into my mind because I could also hear it – the song that was used.

The moment I heard that composition, the ad all made sense to me. And it was unforgettable. It was one of those key moments in existence that gives your life an unexpected color and depth.

Setting aside the last of my dinner, I searched on the then-nascent Google webpage for the name of the song using every possible keyword I could think of. But there was no information. I called for car service and started to pack my laptop and papers.

It usually takes 20-30 minutes for the car to arrive so I was sitting at my desk waiting when it suddenly occurred to me that I could…..theoretically….just ask someone at the Ralph Lauren global office in Madison Avenue, midtown Manhattan. I decided to pick up the phone and make the call.

A pleasant, friendly voice answered despite it being 9:30PM. People understandably would want to have gone home or be at happy hour having drinks.

“Do you know the name of that song in the black and white commercial currently airing?”, I asked.

And here’s the point of the whole post:

This person, despite probably having a ton of public relations stuff to do, calls to make, bookings, etc. still took a moment to not only answer my question, but to answer it in a professional and courteous way. He honestly could have given me that classic New York City dismissive snark due to being overworked and underpaid but no – he chose positivity and light.

I had to wait until later at night to be able to search the song out and download it (this was years before YouTube). But when I did and I heard the song in its entirety, it made my short interaction with this person at Ralph Lauren that much more meaningful.

He doesn’t know it but this composition transcended its musical context. It is a memory cornerstone undperpinning years of my life that have passed since; years of my life that have seen happiness, grief, and a slow climb back to a humble gratitude for…everything. Every summer since and every summer from now on will have this composition playing on those days with a quiet, lush, and lazy aesthetic.

_____

just a note with the song, in many ways New York City was very kind to me as a young man. there is that inspiration to work hard because one knows what you can get if you make it out there. It’s been years since I’ve effectively left “the contest” but I’ll remember it fondly. And the person that created this video, unrelated to the person at Ralph Lauren btw, (@roundmidnightTV) probably feels the same way I did.

____

To that person at Ralph Lauren HQ that was courteous enough to give me the title of this song, I thank you from the very bottom of my heart. And I want you to know that over 2 decades later, the effects of your simple act of positivity are still felt.

And now, they will ripple out even further as I can share it with readers here. I hope life has been well for you and will be well for you as our paths get further and further apart from where we crossed.

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44 responses to “Reblog: A Small Professional Courtesy Whose Effects Are Still Felt 24 Years Later”

  1. camilla wells paynter Avatar

    Ah! I can feel how that composition is a touchstone for you. It’s very evocative of setting and mood. And what a story — how the simplest of kindnesses can ripple out through space and time! Wonderful! Thanks for sharing this story!

    1. Michael Williams Avatar

      wasn’t it such a nice thing to do? i was shocked at how courteous he was. you know, being all high fashion and madison avenue! like , he could have been all “eww, commoner! don’t ever call this number again!” lmao

      1. camilla wells paynter Avatar

        It’s true, though. I adore those little moments of pure humanity. Each one I experience is a rush. It’s cool that you have brought this one forward into your life’s journey.

      2. Ana Daksina Avatar
  2. Nancy Homlitas Avatar

    Great story, Michael, and well told. Those little selfless moments are the most memorable in the midst of chaos. Thank you for sharing the music that intrigued you. 🙂

    1. Michael Williams Avatar

      thank you Anne! i will always be thankful for that small courtesy and it reminds me that if that person can be a little kind – then so can I!

  3. lyndhurstlaura Avatar

    A great and positive experience, Michael. Reminds me of my youth when more than once I wrote to the BBC to ask what a particular piece of music was that they’d used for a theme tune – and they always wrote back. Nowadays we just google these things, but it’s great to remember the courtesy of these organisations back then. I’ll have a listen to the music in the morning, as it’s last here now. Thanks for sharing. 🙂

    1. Michael Williams Avatar

      wow! the british broadcast got back to you? that’s so cool on their part. nowadays here in the US, it’s very rare stuff like that happened until companies realized the power of social media!

      1. lyndhurstlaura Avatar

        I guess I haven’t needed to write to them, as nowadays I can just Google it. It was the only way back then, and good manners counted for something. These days it’s something if I can even find an email address to contact Amazon that isn’t a Do Not Reply one. 😐

  4. Ana Daksina Avatar

    Can’t share the song itself while on video/audio fast, but as a performing musician I’m very familiar with the kind of moment you mention.

    I’ve been honored a shortlist of times to break out my little guitar and look up from my first song to see tears being blinked from the eyes of otherwise hardened men.

    It’s a beautiful illustration of the power of the fine arts, that an extremely limited selection of little notes in, again, extremely limited patterns evoke from us such lofty and complex emotions.

    Music is one of those fields which can be researched mathematically, psychologically, socially, scientifically, historically, politically, spiritually, emotionally ~ and never disappoint.

    On a more pragmatic “note,” (haha!), wonder how much and what kinds of research went into producing that hypnotically successful ad, yes?…

    1. Michael Williams Avatar

      ana, you made a good point about the research of the ad because when i remember the feelings it elicited from me, i knew it was targeted towards a demographic; young people who wanted to experience the old privileged aesthetic. the commercial nailed it and did so in spectacular fashion.

      the name of the song is Fun City and it’s composed by John Barry. The song is from the movie Midnight Cowboy with Dustin Hoffman and John Voight. i hope you can listen to it as it will be in my life soundtrack forever.

  5. ibarynt Avatar

    The music was soothing. It’s raining and cold here and I felt it’s so apt with this weather ☺️.

    You come across interesting people Mike. That’s such a beautiful memory to hold on to and be reminded that kindness costs nothing.

    1. Michael Williams Avatar

      thanks Iba! 🙂 isn’t it nice that the person exercised such a small kindness? if he can do it, i remind myself that i can do it too!

      1. ibarynt Avatar

        My thoughts too Mike, if others can so can I.

  6. The Mindful Migraine Blog Avatar

    Great song – here’s to all those who “choose positivity and light.” Linda xx

    1. Michael Williams Avatar

      hi Linda! thank you 🙂 you are one of those too! Mike

      1. The Mindful Migraine Blog Avatar

        I can’t imagine living without positivity (even if you have to make your own glow!) – the alternative is beyond depressing! xx

        1. Michael Williams Avatar

          absolutely 💯👍. if we can extend even the smallest of possibilities, together we can literally make the world a better place!

  7. From A Small Kitchen Avatar

    Oh, I love this story! Thank you for sharing!

    1. Michael Williams Avatar

      thank you 🙂 any positivity shared and enjoyed is a worthwhile one. and thank you for those fantastic recipes you share!

      1. From A Small Kitchen Avatar

        aaah you’re too kind! Thank you☺️

  8. Ashley Avatar

    Great story, Mike and I know this music, just so cool and I’m typing in the same rhythm. John Barry….wows! The BEST! 😎

    1. Michael Williams Avatar

      thanks Ashley! what a dreamy composition right? if anyone makes this kind of music these days, I would love to know who that composer is. the piece reminds me of how everything seemed to be possible and just within reach before the turn of the century and 9/11.

      have a great day Ashley and may we find more compositions like this.

      your friend from the other side of the Atlantic, Mike

  9. MJ🍸 Avatar

    Great, soothing tune. And I love that you noticed the sweet kindnesses from another person and their time. You’re very thoughtful. Great share, my friend.

    1. Michael Williams Avatar

      thank you MJ! i hope you and the family are having a great day so far 🙂

  10. KikiFikar Avatar

    Ok first off – I remember that ad. It made me want to make a martini! There was a time when my whole world (bedding, clothing, towels) was created by RL.

    Your point though is soooo wonderful. Taking the extra steps…the extra mile can change someone’s thought process forever no matter if it has to do with a product or a person. I’ll take this a step further and say that NYC often gets a bad rap because people stereotype it as being rude and obnoxious. Au contraire. I love NY (not to use another brilliant ad campaign).

    Just love this piece Mike. Thank you so much for creating this for us! ❤️😊❤️

    1. Michael Williams Avatar

      😀 i’m so glad i got to share the post with you and that you remembered it. what a GREAT ad campaign that was right?? i’ll tell you, for like professional/fashion casual, i love Ralph Lauren’s more classic clothing line and yes – the house stuff is so cool! i’ll dabble into Tommy but RL is where it’s at. that ad single-handedly influenced alot of my buying behavior since.

      man, those were the days right Kiki? 🙂 i hope you are enjoying today in LI! we got in the pool a little early as the afternoon is going to be busy here in NJ

      1. KikiFikar Avatar

        Yay some pool time. I’m still at work. I think I’ll get my nails done after work.

        The casual RL will forever be classic. I never got into Tommy. Their cuts in clothes were off to me. Too thin and then sometimes too boxy!i digress.

        Happy Tuesday my friend. 😊

  11. Betty Avatar

    Such a beautiful story, Mike. It’s amazing how a small moment of courtesy can stay with us for decades and become part of the soundtrack of our lives. That is true connection.

    The way you tied the song to that feeling of New York—possibility, gratitude, and that unmistakable energy—really touched me. The images were lovely.

    I loved the music. It was so gentle, and it made me reminisce. It carried me back in the sweetest way! Thank you for sharing it!

    1. Michael Williams Avatar

      i’m so happy you enjoyed it Betty and thankful that you , and everyone that’s read it took time out of their busy days to even browse through.

      yes, it’s a wonderful composition and it’s one of those songs that will stay with you throughout your entire life. I hope you have songs like that too and I’d love it if you posted about it!

      1. Betty Avatar

        Honestly, Mike, I seldom enjoy reminiscing about the past or listening to music that pulls me back there. This is more my style today.

        Happy Wednesday!

        1. Michael Williams Avatar

          i like it! 🙂

          1. Betty Avatar

            I mainly like the beat. It takes me higher and allows me to soar! Thanks!

  12. Lori Pohlman Avatar

    What a beautiful song and charming story, Michael. I really enjoyed it. I kept expecting the song to be My Romance for some reason. I don’t remember ever hearing Fun City before. Love it!

    1. Michael Williams Avatar

      I love the Jackie Gleason composition of My Romance! I appreciate the 1930’s original – I just love the way they were drawn out in Gleason’s and Doris Day’s versions. Also, Christopher Botti rendered it beautifully on trumpet

      I’m glad you enjoyed both the piece and the song. isn’t it amazing how one small professional courtesy or act of kindness can ripple through time? I always think about that when I know I can do something small for someone. hope you are having a great evening Lori!

  13. CJ Antichow Avatar
    CJ Antichow

    Still a great story Mike! It’s so true that such a small thing, especially from a stranger, can mean so much!

    1. Michael Williams Avatar

      you’re right CJ, a small kindness and professional courtesy can go such a long way. i hope you are having a great Wednesday so far!

      1. CJ Antichow Avatar
        CJ Antichow

        I am Mike. It’s chilly and rainy and I’m being lazy. Noticed on my visa i had a charge from WP of $150 and couldn’t figure out why so went to my other site and yeah, i guess it renewed 😏
        $150 yearly, idk if i wanna keep it! So i was just perusing over there, haven’t been there in quite a while.

        1. Michael Williams Avatar

          really? $150? i have to check to see what plan i’m on. i know it’s a paid one!

          1. CJ Antichow Avatar
            CJ Antichow

            Yeah, sucks 😩

  14. ibarynt Avatar

    I remember reading this Mike. Imagine the power of stories. You remembered and carried this small act with you and your readers still remember this too.

    1. Michael Williams Avatar

      thanks Iba. it really amazes me how this one little professional courtesy has carried throughout the years!

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